Refund Policy of DKINFY.COM

 

Last Updated: 03-Jan-2024

 

1. Refund Eligibility:

 

1.1 30-Day Money-Back Guarantee:

 

DKINFY.COM offers a 30-day money-back guarantee for new users who are dissatisfied with our LMS services.

1.2 Refund Requests:

To be eligible for a refund, users must submit a refund request within 30 days of the initial purchase.

 

2. Non-Refundable Items:

2.1 Subscription Renewals:

Subscription renewals are non-refundable. Refunds are only applicable to the initial purchase.

 

3. Refund Process:

3.1 Refund Requests:

Users must contact our support team at support@dkinfy.com to initiate a refund request.

Refund requests must include the reason for dissatisfaction to help us improve our services.

3.2 Processing Time:

Refund requests are typically processed within 5 business days after receiving the request.


4. Method of Refund:

4.1 Original Payment Method:

Refunds will be issued to the original payment method used during the purchase.

 

5. Exceptions:

5.1 Technical Issues:

If the user is experiencing technical issues, our support team will make reasonable efforts to resolve the problem before processing a refund.

5.2 Abuse of Refund Policy:

DKINFY.COM reserves the right to refuse refunds in cases where there is evidence of abuse or fraudulent activity.

 

6. Contact Information:

6.1 Questions and Concerns:

For questions or concerns about our refund policy, please contact our support team at support@dkinfy.com

 

7. Changes to Refund Policy:

7.1 Notification:

DKINFY.COM reserves the right to update or modify the refund policy. Users will be notified of any changes through email or platform notifications.

By using DKINFY.COM, you agree to comply with our refund policy outlined above.